Service · Support

We are here to help you

We offer consumables, support & maintenance for the following device models. We offer annual preventive maintenance the listed devices to ensure full functionality.

4Bio Core, Compact & Combine

4Bio CellCount Pro

CuBiAn XC, CuBiAn HT270, CuBiAn C125

Cedex Standard

Cedex HiRes

CASY

 

4Bio Demo

We believe in our products, that’s why we offer to learn about them first ahead. The practical experience gives you a true insight of how our products will benefit your daily lab work. You can thoroughly inspect and check our products and challenge our expert knowledge. We assist you to answer all questions.

 

ONE-DAY DEMO: We or our Local Distributor Showcase the System at your site. Measure your own cell culture and Fermentation samples to see the outstanding Performance of our device.

TRIAL PERIOD: Experience how the system can easily improve your workflow in everyday use for a longer time.

 

Request a demonstration from your local distributor now!

4Bio Training

Refresh or deepen your knowledge about your 4Bio Analyser or 4Bio Cellcounter. We offer different solutions for your needs.

 

IN-HOUSE: You are welcome to visit us at our company for a practical training course including accomodation and catering.

IN-LAB: We offer to perform the training at your site with your instruments.

SEMINAR: We offer presentations at your company for theoretical training course.

WEBINAR: We can setup a webinar for a virtual training course.

4Bio Support

We believe in an individual and personal customer relationship to provide better help. If you have any problem with your system, there are several options to solve your technical issue as soon as possible:

 

PHONE/MAIL ASSISTANCE: Our technical and application support via phone and mail is for free. Don’t hesitate to contact us!

SPARE PART DELIVERY: We can ship spare parts from our in-house stock. You can exchange the spare part easily under assistance of our skilled technicians.

COLLECTION: We offer to send in your device in order to get it fixed by our technicians. If you wish to continue your work, we can provide you with a replacement device (if available).

ON-SITE SUPPORT: Our skilled technicians can visit your location upon request.

 

Get your all-in-one and carefree package

for metabolite determination or cell counting in your laboratory!

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